Shipping policy

At illlife.shop, we are committed to providing fast, secure, and transparent international shipping services for all our premium New Zealand seafood products. Below is our detailed shipping policy for your reference.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment promptly to shorten your waiting time and ensure you receive fresh seafood in optimal condition.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery usually takes 7–14 business days, depending on destination countries, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees (No Hidden Charges)
Shipping costs are calculated in real time based on your order weight, product volume and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment.We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional fees are therecipient’s responsibility.
We recommend all customers check the local import regulations and tax standards of your country/region before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adoptfood-grade, shockproof and fresh-keeping packaging for all products. Our customized cold-chain packaging effectively protects seafood quality and prevents damage, leakage or deterioration during long-distance transportation.
For high-value orders, we support optional shipping insurance at checkout, providing full transportation protection for your purchases.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products immediately upon delivery. If you find package damage, leakage, deformation or abnormal product conditions, please take clear photos, refuse to sign for the package, and contact our customer service team in a timely manner.
If you find any product quality defects after signing for the order, please submit a support request with valid evidence within 48 hours after delivery. We will verify the problem quickly and provide targeted solutions including replacement, refund or other after-sales services.
7. Customer Service Assistance
If you have any questions about order processing, shipping status, customs clearance, delivery delays or after-sales issues, feel free to contact our support team. We will respond and solve your problems as soon as possible.
illlife.shop always strives to optimize our logistics system, bringing you a fast, safe and worry-free premium seafood shopping experience.